Privacy Policy, T's and C's

Susie Brooks Consultancy t/a Susie K Brooks  

Privacy Policy

My contact details:

Name: Susie K Brooks

Address: Birch Tree Cottage, School Lane, Sutton Valence ME17 3HH

Phone Number: 01622 842248 m.07814 083199

E-mail: susie@susiekbrooks.co.uk

Website: https://susiekbrooks.co.uk

Fully insured

The type of personal information we collect. 

We currently collect and process the following information:

name and contact details, phone number(s), email, any medical health data and all other information submitted on our agreement. Also, any information as I make notes during our sessions, however they are in my own style and would not easily be understood by others.

How we get the personal information and why we have it.

The personal information we process is provided to us directly by you for the following reasons:

· You agree to the terms of my therapy services.

· We use the information that you have given us to assess and support you.

We may share this information with your GP if it is felt you may do harm to yourself and/or others.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You can remove your consent at any time. You can do this by contacting Susie K Brooks

We have a legitimate interest how we store your personal information. 

Your information is securely stored in a locked metal filing cabinet. 

We keep your original agreement and noted for 36 months. We will then dispose of your information by shredding it.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information for up to 36 months before being destroyed. There are no back up copies, or personal information available online. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us as above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us as above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.ukI am fully compliant with all UK and EU GDPR data privacy laws. 

Confidentiality:  All Sessions are confidential. I will not release information to anyone without written authorisation from you, except as agreed here or provided by law. 

As a client and unless you ask me not to in advance, your ‘Story’ can be used by me to illustrate how combined therapy can help others, however your personal details will always remain confidential unless you also give me permission to share.

Hypnosis, NLP, IEMT, MoM and Coaching are all natural and safe, self-help processes. Hypnosis, NLP, IEMT, MoM or Coaching are not the practice of medicine and are for self-improvement purposes, they are not intended for the diagnosis or treatment of any medical or medically diagnosed psychological condition. If you have a serious ongoing medical condition, mental disability, or mental illness, please consult a medical doctor licensed in the UK. I do not represent my services as any form of health care and despite research to the contrary, by law I may make no health benefit claims for my services. 

Redress: I offer Hypnosis, NLP, IEMT, MoM and Coaching services in accordance with the Code of Ethics and Standards prescribed by ANLP, PCI, Association of Integrative Psychology and IEMT regulations. If you should have a complaint, we will endeavor to resolve it together. It is your right to refuse any aspect of our services and to seek the services of another therapist at any time.

Client Consent and Release: I am of legal age and in consideration of my acceptance as a participant in any NLP, IEMT, MoM, Hypnotherapy or Coaching, I for myself, my heirs, executors, administrators, and assignees, do hereby release and discharge Susie K Brooks from all claims of damages, copyright, demands or actions whatsoever in any manner arising from my participation. Further, I understand that audio recordings may be made during some sessions, and that Susie K Brooks retains the copyright of these recordings.

Insurance:

I am also fully insured, my insurance documents are available to view on arrival. Alternatively on request I can send you a copy prior to your appointment.